Frequently Asked Questions
Everything you need to know about your Shapellx experience.
How do I find the right size for my body type?
We recommend using our detailed Size Guide found on each product page. For the best fit, take accurate measurements of your waist and hips. If you are between sizes, we generally suggest sizing up for comfort or sizing down for more intense compression.
What is your return and exchange policy?
We offer a 60-day return policy. Items must be unworn, unwashed, with original tags and packaging intact. For hygiene reasons, certain items like adhesive bras or panties may be final sale unless defective.
How long will it take to receive my order?
Standard shipping typically takes 5-8 business days within the continental US. Express shipping options are available at checkout. Please allow 1-3 business days for our team to process your order before it ships.
How should I wash and care for my shapewear?
To maintain the elasticity and compression of your garments, we recommend hand washing in cold water with mild detergent. Avoid machine drying; instead, lay the garment flat to air dry away from direct sunlight.
Do you ship internationally?
Yes, Shapellx ships to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at the checkout page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through partners like Afterpay and Klarna.